NGALMSSupport
Contact us
Email support@tresverse.com. Tell us your institution, your role, and what happened — a screenshot helps. We reply within 2 working days.
For anything about your own records — a wrong mark, a missing course, your attendance — your institution's office is the right place and the fastest: it controls that data, and we cannot change it for you.
Common questions
How do I get an account?
Your institution creates it. There is no sign-up in the app or on the website. Ask your college or school office for your sign-in details.
I can't find my institution in the app
Type part of its name in the search box on the first screen. If it is not listed, your institution may not use NGALMS, or may use a different name — ask its office for its NGALMS web address.
I forgot my password
On the sign-in screen choose Forgot password and enter the email on your account; we send a reset link. If your account has no email, or you sign in with a phone number, ask your institution's administrator to reset it.
I was asked to change my password the first time I signed in
That is expected. Your institution issued a temporary password; choosing your own keeps the account yours.
I am not getting notifications
Open Settings in the app and choose Turn on notifications. If you declined earlier, allow notifications for NGALMS in your phone's settings. Your institution can also switch notifications off for everyone.
How do I delete my account?
Sign in and choose Delete my account from the menu under your name, or follow Account & Data Deletion.
Something looks wrong or the app will not load
Check your connection, then close and reopen the app. If it continues, email support@tresverse.com with your institution, what you tapped, and the time it happened.
See also our Privacy Policy and Terms of Use.